Table of contents
Data protection principles
What rights do you have regarding your personal data
What personal data we collect
How we use your personal data
Who else has access to personal data
How we can secure your data
Information about cookies
Contact information Supervisory Authority
Personal data – any information relating to an identified or identifiable natural person. Processing – any operation or set of operations that is performed on personal data or on sets of personal data. Data subject – a natural person whose personal data is being processed. Child – a natural person under 18 years of age.
Data protection principles
We are committed to following the following data protection principles:
Processing is lawful, fair, and transparent. Our processing activities have lawful grounds. We always consider your rights before processing personal data. We will provide you with information regarding processing upon request.
Processing is limited to the purpose. Our processing activities fit the purpose for which personal data was gathered.
Processing is done with minimal data. We only collect and process the minimal amount of personal data required for any purpose.
Processing is limited over time. We will not store personal data for longer than necessary.
We will do our best to ensure the accuracy of data.
We will do our best to ensure the integrity and confidentiality of data.
Data subject’s rights
The data subject has the following rights:
The right to information – meaning you have the right to know whether your personal data is being processed; what data is collected, where it is obtained from, and why and by whom it is processed.
The right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your personal data collected.
The right to rectification – meaning you have the right to request rectification or erasure of your personal data that is inaccurate or incomplete.
The right to erasure – meaning in certain circumstances you can request for your personal data to be erased from our records.
The right to restrict processing – meaning where certain conditions apply, you have the right to restrict the processing of your personal data.
The right to object to processing – meaning in certain cases you have the right to object to processing of your personal data, for example in the case of direct marketing.
The right to object to automated processing – meaning you have the right to object to automated processing, including profiling; and not to be subject to a decision based solely on automated processing. This right can be exercised whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
The right to data portability – you have the right to obtain your personal data in a suitable format or, if feasible, as a direct transfer from one processor to another.
The right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
The right for help from Supervisory Authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
The right to withdraw consent – you have the right withdraw any given consent for processing of your personal data.
What personal data we collect
Information you have provided to us This can be your email address, name, address etc – mainly information that is necessary for delivering a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.
Information collected automatically about you This includes information that is automatically stored by cookies and other session tools. For example, information about your IP address, navigation history etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.
Publicly available information We might collect information about you that is publicly available.
How we use your personal data
We use your personal data to:
provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
enhance your customer experience;
fulfill an obligation under law or contract;
to carry out a goal of our own in accordance with the law, as well as in the company’s internal and/or external statistical and reporting purposes;
We use your personal information for legitimate reasons and with your consent.
On the basis of executing a contract or fulfilling contractual obligations, we will process your personal data for the following purposes:
to identify you;
to provide you with a service or to send/offer you a product;
for communication and/or sales purposes;
for internal and/or external statistical and reporting purposes of the company.
On the basis of a legitimate interest, we process personal data for the following purposes:
managing and analyzing our customer base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/services offered/provided;
As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behavior to be our legitimate interest.
With your consent, we process your personal data for the following purposes:
to send you newsletters and/or promotional offers;
for other purposes for which we have asked your consent;
We process your personal data to fulfill obligations arising from law and/or to use your personal data for options provided by law. We reserve the right to anonymize the collected personal data and to use such data. We will use the data outside the scope of this Policy only when it is anonymized. We save your billing information and other collected information for as long as necessary for accounting purposes or other obligations arising from legal terms, but not more than 5 years.
We may process personal data for other purposes not mentioned here but compatible with the original purpose for which the data were collected. To do this, we will ensure that:
- the connection between the purposes, context, and nature of the personal data is suitable for further processing;
- Further processing will not affect your interests.
We will inform you about any further processing and purposes.
Who else has access to personal data:
We do not use your personal data in relation to third-party companies, partners, or other individuals outside the company.
We will not disclose your personal data to third parties or public institutions unless we are legally obligated to do so. We may disclose your personal data to third parties if you have given your consent or if there are other legal reasons for this.
How we secure your data:
We do our best to keep your personal data secure. We use secure protocols for communication and data transfer (such as HTTPS). We monitor our systems for possible vulnerabilities and attacks. Even though we do our best, we cannot guarantee the security of information. However, we commit to notifying the competent authorities of data protection breaches. We will also notify you if there is a threat to your rights or interests. We will do everything reasonably possible to prevent security breaches and assist the authorities in case of breaches. If you have an account with us, remember to keep your username and password confidential.
Policy regarding minors:
We do not intend to knowingly collect information from minors. We do not target minors as potential beneficiaries of our services.
WEBSITE MANAGEMENT AND AVAILABILITY
HOTEL BOAVISTA TIMIȘOARA makes every effort to ensure permanent access to the website, but has no obligation to do so.
In this regard, HOTEL BOAVISTA TIMIȘOARA may suspend, limit, or interrupt access to the website, especially for maintenance, updates, or for any other reason (including technical or editorial reasons), to reserve access to the website or certain parts of it, to a certain category of internet users, without prior notice or communication to users. HOTEL BOAVISTA TIMIȘOARA assumes no responsibility for the consequences of such interruptions, whether to website users or third parties.
DISCLAIMER AND LIMITATION OF LIABILITY
HOTEL BOAVISTA TIMIȘOARA assumes no responsibility if internet users cannot access all or part of the website due to a technical malfunction or problem, including, but not limited to:
network malfunction and/or congestion,
failure of internet access provision,
human error or electrical nature,
all software or hardware malfunctions,
The equipment used to connect to the website is your responsibility. Therefore, you must take all appropriate measures to protect your equipment and data, including against Internet virus attacks. The websites and data you visit remain your responsibility.
HOTEL BOAVISTA TIMIȘOARA assumes no responsibility for legal actions brought against you resulting from:
the use of the website or any Internet-accessible service;
non-compliance with the terms of this agreement.
HOTEL BOAVISTA TIMIȘOARA makes every effort to ensure that the information posted on the website is accurate and up-to-date and reserves the right to modify its content at any time and without prior notice.
However, HOTEL BOAVISTA TIMIȘOARA cannot guarantee the correctness, accuracy, and completeness of the information provided on the website; this information does not constitute a guarantee or commitment from HOTEL BOAVISTA TIMIȘOARA to the internet user. In particular, HOTEL BOAVISTA TIMIȘOARA cannot be held responsible for:
any inaccuracy, error, or omission of this information;
any damages resulting from a third-party computer intervention leading to the modification of this information;
and, in general, for any damages, direct or indirect, regardless of their causes, origins, nature, and consequences, related to access (or the impossibility of accessing the website), to content, to the use of the website, and/or the reliance placed on any information derived from it.
If HOTEL BOAVISTA TIMIȘOARA becomes party to an amicable settlement or legal action as a result of your use of the website, it reserves the right to sue you to recover all damages, sums, convictions, and attorney’s fees that may result from such proceedings.
Cookies and Other Technologies We Use
Necessary cookies – these cookies are necessary to enable some important features on our website, such as logging in. These cookies do not collect personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and enables more personalized features. For example, they may remember your name and email address in contact forms so you don’t have to re-enter this information next time.
Analytics cookies – these cookies are used to track the usage and performance of our website and services.
You can delete cookies stored on your computer through your browser settings. Alternatively, you can control certain third-party cookies using a privacy enhancement platform, such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
Contact Information: Data Protection Authority